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Terms & Conditions

Terms & Conditions
Terms & Conditions

Last updated: 01 December, 2024

Introduction

Welcome to YU-Pay, a payment gateway platform operated by Yogh Pay Limited (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

Definitions

  • Website”: Refers to [YU-Pay.com], including all its pages, content, and services.
  • “User”: Any individual who accesses or uses the website.
  • “Account”: A personal account created by a user to access certain website features.
  • “Deposit”: Funds added to a user’s account to place bets.
  • “Withdrawal”: Funds withdrawn from a user’s account.
  • “Payment Method”: Any method a user uses to deposit or withdraw funds, including but not limited to credit/debit cards, e-wallets, bank transfers, e-top-ups, and payment links.

Use Of The Website

User Eligibility

  • Users must be at least 18 years old in their jurisdiction.
  • Users must provide accurate and complete information during the registration process.
Account Creation And Management

  • Users must create an account to access certain features of the website.
  • Users are responsible for maintaining the confidentiality of their account credentials.
  • Users must notify us immediately of any unauthorized use of their account.
Acceptable Use Policies

  • Users must use the website for lawful purposes only.
  • Users must not engage in any activity that could harm the website or its users.
  • Users must not use the website to transmit any harmful or illegal content.

Payment Terms

Deposits

  • Users can deposit funds into their accounts using various payment methods, including but not limited to credit/debit cards, e-wallets, e-top-ups, bank transfers, and payment links ( https://yu-pay.com/pay?amount=100¤cy=MXN)
  • Minimum and Maximum Deposit Amounts: Minimum deposit amounts generally start at 100 USD/SRD/HKD/MUR/EURO, but these can vary based on the payment method and the user’s country. Maximum deposit limits may also apply and can be adjusted based on the user’s account status and verification level.
  • Processing Times: Most deposit methods are processed promptly within a few minutes, though some methods like bank transfers can take longer.
  • Fees: There will be a minimum deposit fee. Please refer to the fee page. The user must also check with their payment provider for applicable fees and local taxes.
  • Verification: Users must ensure that the payment method used for deposits is registered in their name. We may require additional verification documents to confirm the ownership of the payment method.
  • Currency: All deposits made on the website must be in any of the following currencies: USD/SRD/HKD/MUR/EURO. If you deposit a different currency, an exchange rate will be applied.
  • Third-Party Payments: All payments must be made from an account held in your name. Payments made from third-party accounts are not permitted.
Withdrawals

  • Users can withdraw funds from their accounts using bank transfers only at the moment.
  • Minimum and Maximum Withdrawal Amounts: Minimum withdrawal amounts will depend on the user's portfolio, but these can vary based on the payment method and the user’s country. Maximum withdrawal limits may also apply and can be adjusted based on the user’s account status and verification level.
  • Processing Times: Withdrawals are subject to verification checks and may take up to 10 business days to process. E-wallet withdrawals are typically processed faster, often within 24-72 hours.
  • Fees: We charge fees for withdrawals. There will be a minimum withdrawal fee as mentioned on the fee page. In addition, the users should check with their payment provider for any applicable fees and local taxes.
  • Verification: Users must provide accurate and complete information for withdrawals. We may require additional verification documents to confirm the ownership of the payment method and the user’s identity.
  • Request Process: To make a withdrawal, you will need to submit a request through your account. Withdrawals will be processed per the website’s withdrawal policies.
  • Security and Compliance: The website reserves the right to withhold withdrawals for security or legal compliance reasons.
  • Withdrawal Conditions: Withdrawals may be declined if deposits were made through e-payment systems or if the deposit or withdrawal amounts are inconsistent with the user’s past history.
  • Proportional Withdrawals: If you use different methods to make a deposit, withdrawals should be proportionate to the deposits made using any particular method.
  • Alternative Withdrawal Methods: The website may refuse withdrawals via payment systems or in cash and offer a bank transfer as a substitute.
  • Third-Party Withdrawals: Withdrawals using payment details that do not belong to the account holder are not permitted.
Refunds

  • Refunds are only issued in exceptional circumstances and at our discretion.
  • Request Process: Users must contact our customer support team to request a refund. Refund requests must include the reason for the request and any supporting documentation.
  • Processing Times: Refunds are processed using the same payment method used for the original transaction and may take up to 20-30 business days to complete.
  • Conditions: Refunds are subject to our verification checks and may be denied if we suspect any fraudulent activity or violation of these Terms.
  • Circumstances for Refunds: The website may issue refunds in certain circumstances, such as in the case of technical errors or malfunctions, in which case we may refund your money.
  • Refund Requests: Refund requests must be submitted within 24 hours of the deposit date.
Payment Channels

  • We support a variety of payment channels, including but not limited to Visa, Mastercard, PayPal, UnionPay, Stripe, Skrill, Neteller, ecoPayz, MuchBetter, and bank transfers.
  • Availability: Some payment channels may be unavailable to users from certain countries or jurisdictions. Users should check the available options.
  • Security: All transactions are protected by advanced security and encryption technologies to ensure the safety of users’ financial information.
  • Quick Deposit: This feature allows users to quickly fund their accounts using their last approved payment method.
  • Cryptocurrencies: The website accepts cryptocurrencies such as Bitcoin and Ethereum. Users must ensure that their cryptocurrency wallet is valid and that they have sufficient funds to cover their deposits.
  • Changes to Payment Methods: The website reserves the right to add or remove payment methods at any time.
Additional Payment Terms

  • Currency Conversion: Deposits and withdrawals may be subject to currency conversion if the user’s account currency differs from the payment method currency. Users should check with their payment provider for applicable conversion rates and fees.
  • Chargebacks: Users are responsible for any chargebacks or reversed transactions. We reserve the right to suspend or terminate the user’s account if we suspect any fraudulent activity related to chargebacks. The chargeback needs to be filed within 24 hours of deposit.
  • Inactive Accounts: Accounts that remain inactive for more than 12 months may be subject to an inactivity fee. Users will be notified before any fees are applied.
  • Taxes: It is the user’s responsibility to ensure compliance with all applicable tax laws and regulations regarding their activities on the website. The website is not responsible for any taxes that may be due by the user.
  • Service Charges: The website reserves the right, under specific conditions and concerning specific customers, to refuse reimbursement of service charges levied by payment systems on deposits or withdrawals, which the website normally reimburses.
  • 24/7 Processing: All withdrawal requests are processed 24/7.
  • Security Service Rights: The website’s security service is entitled to decline cash withdrawal requests if deposits were made through e-payment systems, refuse any withdrawal if the deposit or withdrawal amounts are inconsistent with the user’s past deposit history, and refuse any withdrawal. In such cases, the account must be verified before withdrawals can take place.

Termination

  • We reserve the right to terminate or suspend a user's account at any time, without notice, for any reason, including but not limited to a violation of these Terms.
  • Users may terminate their accounts at any time by contacting our customer support team.
  • Upon termination, any remaining funds in the user’s account will be refunded, subject to verification checks, and may take up to 90 days.

Intellectual Property Rights

  • All content on the website, including but not limited to text, graphics, logos, and software, is the property of Yogh Pay Limited or its licensors and is protected by intellectual property laws.
  • Users may not reproduce, distribute, or create derivative works from any content on the website without our prior written consent.

Privacy Considerations

  • We are committed to protecting the privacy of our users. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

Limitations Of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or its services.
  • We do not guarantee the accuracy, completeness, or reliability of any content on the website.
  • Users use the website at their own risk.

Indemnity

  • Users agree to indemnify and hold us harmless from any claims, damages, or expenses arising from their use of the website or violation of these Terms.

Links To Other Websites

  • The website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
  • Users access third-party websites at their own risk.

Future Updates And Changes

  • We reserve the right to update or change these Terms at any time. Users will be notified of any significant changes via email or through a notice on the website.
  • Continued use of the website after any changes to the Terms constitutes acceptance of the new Terms.

Contact Information

  • For any inquiries or concerns regarding these Terms, please contact our customer support team at [email protected] .

Additional Provisions

Governing Law

These Terms are governed by and construed per the laws of Hong Kong, Suriname, Mauritius, and Guyana.

Dispute Resolution

Any disputes arising from or related to these Terms will be resolved through binding arbitration per the rules of Hong Kong, Suriname, Mauritius, and Guyana.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between the user and Yogh Pay Limited regarding the use of the website.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

Users may not assign their rights or obligations under these Terms without our prior written consent.

Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, war, or technical failures.

Notices

Any notices required or permitted under these Terms will be given in writing and delivered to the user’s registered email address.

Headings

The headings in these Terms are for convenience only and do not affect the interpretation of any provision.

Language

These Terms are written in English/Dutch/Cantonese. In the event of any inconsistency between the English/Dutch/Cantonese version and any translated version, the English/Dutch/Cantonese version will prevail.

Amendments

We may amend these Terms at any time by posting the amended Terms on the website. Users are responsible for reviewing the Terms regularly.

Contact Us

For any questions or concerns about these Terms, please contact us at [email protected] .

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